Effective: 1st September, 2023.

The Leatherpreneur (also referred to as “TL”, “TheLeatherpreneur”, “We”, “Our”, and “Us” throughout this document) is a bags/leather accessories design and manufacture company dedicated to giving the best online shopping experience while protecting all personal and business information shared with us. By using this website, you consent to this Shipping, Returns & Refunds policy which applies to all products purchased from us on this website. Please review this document periodically as we may revise them anytime without notice.

Upon purchase of any digital product, you will immediately be able to download or access its contents in your account, and an email with links to your purchase will be sent to you. All digital products are always available unless there is an error with accessing your account or downloads. All digital products are not refundable. Purchasing a digital product from Us means you have agreed to this term.

Measurements, dimensions, sizes and quantity listed for tools, accessories, notions, materials, and finished products are approximates. They can therefore be off by a few cm or inches. Colors as shown in the pictures may not be exact due to lightening at the time the pictures were taken.

Physical products are only shipped within Nigeria and Ghana, and they may only be available on pre-order, so please take note of this before purchase. All pre-orders will be processed separately from normal orders. If you combine a pre-order with a normal order, your whole order will be processed as a pre-order. Custom orders are categorized as pre-orders, and all pre-order terms and conditions will apply to them as well.

Available items will be shipped within three(3) working days, and delivery time may vary from 3 to 50 days, depending on your location and shipping method chosen. Shipping fee will also be calculated based on location and shipping method chosen. All products shipped will originate from Ibadan, Oyo state, Nigeria. Delays in delivery may also be experienced due to holidays, weekends or any unforeseen circumstances. Details will be communicated appropriately.

You will be responsible for all shipping costs. All orders will be securely packed, and We will not be held responsible for any items that are lost or damaged after it has been handed to the carrier. As of now, we only ship locally to all states within Nigeria and Ghana.

For physical products, you have a maximum of 24 hours to cancel an order. After this time limit, the order can no longer be cancelled and a refund will not be issued. In certain cases, you can only request for a different product having the same value as your initial order. If you absolutely have to cancel your order, you will have to send us an email at hello@theleatherpreneur.com to request a cancellation. This will attract a cancellation fee of 20% of the total amount to be refunded.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. All physical products are eligible for return within 10 days after receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for all shipping costs, duty, and customs fee throughout the return process. Once return has been received and confirmed to be in good condition for it to be re-listed, a refund will be issued to you within 3 business days. Refunds will be issued through the payment method used during purchase or through the best channel available to us at that time. It may take a few extra days for your refund to be processed by your bank or the e-payment service used. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: products with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again, then contact your bank. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theleatherpreneur.com. Only regular priced items may be refunded. Sale items cannot be refunded.

To return your product, you should mail your product to: Alhaji B. O. Taiwo street, Kajola Bus-stop, Agbowo, Ibadan, Oyo state, Nigeria. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help or have any more questions? Contact us at hello@theleatherpreneur.com for questions related to refunds and returns.